I’ve had a particularly complicated issue that I’m trying to resolve with a major U.S. airline for an upcoming flight. I’ve been on the phone for nearly 2 hours tonight trying to get this problem fixed. During the course of my 1 hour and 53 minutes on the phone (so far), I have spoken to four separate agents. All of them have such thick foreign accents that I can barely understand them. But worse than that, I honestly don’t think they understand me. Am I unreasonable – or worse – for expecting that airline phone representatives can speak fluent English? I mean, four people in a row? C’mon…..